fbpx

Frequently Asked Questions

Consignment

How old do you have to consign?

The minimum age requirement to consign is 18 years old. Minors who wish to consign with Milk Room may have a parent or legal guardian create an account on their behalf. 

Do I need to bring my ID to consign?

All consignors must provide a valid US drivers license or ID when consigning with Milk Room for the first time.

How long do I have for my item to sell?

.The consignment period is 60 days.

How do you price my item that is consigned?

It is important for our consigners to feel that they are getting the value for what their item is worth. We will send you what we believe the item will sell for and if you have any complaints we ask you email our team at Hello@shopmilkroom.com

What happens after 60 days?

It is the consignors responsibility to request to retrieve any items before they expire. Any items left past their expiration date will become property of The Milk Room per the terms stated in our contract.

What happens if I want to pick up my items before the 60 days?

. All requests must be made via email. Please contact us 14 days prior as it takes us some time to organize your item to be picked up. 

Will you let me know when my items are expiring?

We do not notify you when items are approaching their expiration date. You are able to monitor this information by accessing your account online. To access your account click Here.

Getting Paid

How old do you have to consign?

We payout via Cash App at the Milk Room 

When do I get paid?

Consignment accounts will be paid every 15th of the month. 

How much will we get paid for our items?

 Your items are determined by net sales. You will receive 70% commission on all of your items that are sold! .

How do you price my item that is consigned?

It is important for our consigners to feel that they are getting the value for what their item is worth. We will send you what we believe the item will sell for and if you have any complaints we ask you email our team at Hello@shopmilkroom.com

What do you mean by Net sales?

I“Net Sales” refers to the price at which an item sells for after any price reductions per our terms stated in our contract. Net sales are based on individually priced items, not the total value of a group of consignment. .

Will my items be discounted?

Our goal is to sell your items at full price. However, there is a chance that your items may reduce. Terms can be found in our contract for reasons such as damages, promotions or coupons.

Can I pick up cash instead of check?

No. However you can pick up a check upon request. 

Getting Paid

How old do you have to consign?

When we create your consignment account you will receive an email from “Consignor Access” that will include your consignor ID & a temporary password. Follow the link in the email to access your account. Once logged in, you will be prompted to create your own password. You will be able to view your consigned items, their status, your consignment balance and store credit amount. You can also access your consignor account by clicking here.

Contact Us

22743 Ventura Blvd            Woodland Hills, CA 91364

818-456-4404

Hello@shopmilkroom.com

Store Hours

Tues – Sun 11 AM – 8 PM